Shipping policy

Last updated: 6/20/2023

Thank you for choosing GasDoc as your trusted provider of fixed gas detectors. This Shipping Policy outlines important information regarding the shipping and delivery of products ordered through the GasDoc website. We aim to provide clear and transparent guidelines to ensure a smooth and satisfactory shipping experience for our valued customers.

  1. Order Processing Time:

1.1 Order Verification: Upon receiving your order, GasDoc will verify the details and payment information provided. This verification process is typically completed within 1-2 business days. In some cases, additional verification may be required to ensure the security and accuracy of the transaction.

1.2 Product Availability: GasDoc strives to maintain adequate stock levels for all our products. However, if an item is temporarily out of stock or unavailable for immediate shipment, we will notify you promptly and provide an estimated timeframe for delivery or offer alternatives if applicable.

  1. Shipping Methods and Carriers:

2.1 Shipping Options: GasDoc offers various shipping options to accommodate different customer needs. During the checkout process, you will be able to select from the available shipping methods, which may include standard shipping, expedited shipping, or other carrier-specific options.

2.2 Carrier Selection: GasDoc partners with reputable shipping carriers to ensure reliable and timely delivery of your orders. The specific carrier assigned to your shipment may vary based on factors such as your location, package weight, and shipping method chosen.

  1. Shipping Costs:

3.1 Shipping Rates: Shipping costs are calculated based on the weight, dimensions, destination, and selected shipping method for your order. During the checkout process, you will be provided with the applicable shipping rates for your specific order.

3.2 Free Shipping: GasDoc may offer free shipping promotions for eligible orders. The requirements for free shipping will be clearly communicated during the promotion period or displayed on our website.

  1. Order Tracking:

4.1 Tracking Information: Once your order has been shipped, GasDoc will provide you with tracking information via email or through your account on our website. This tracking information allows you to monitor the progress and estimated delivery date of your shipment.

4.2 Tracking Updates: While we strive to provide accurate and timely tracking updates, please note that tracking information may take some time to become available or be subject to occasional delays. We recommend regularly checking the tracking status for the most up-to-date information.

  1. International Shipping:

5.1 Customs and Duties: For international shipments, please note that additional customs duties, taxes, or import fees may apply. These charges are the responsibility of the recipient and may vary depending on the destination country's regulations. GasDoc is not responsible for any customs-related fees or delays.

5.2 International Shipping Restrictions: Certain products may be subject to export restrictions or prohibited from shipping to specific countries. GasDoc complies with all applicable laws and regulations governing international shipments and reserves the right to restrict shipping based on these restrictions.

  1. Shipping Address:

6.1 Address Accuracy: Please ensure that the shipping address provided during the checkout process is accurate and complete. GasDoc is not responsible for delays or non-delivery resulting from incorrect or incomplete addresses.

6.2 Address Changes: If you need to make changes to your shipping address after placing an order, please contact our customer support team as soon as possible. While we will do our best to accommodate your request, we cannot guarantee that address changes can be made after the order has been processed.

  1. Shipping Insurance:

GasDoc takes every precaution to ensure that your order is packaged securely for transit. However, if your shipment is lost, damaged, or stolen during transit, please contact our customer support team for assistance. Shipping insurance may be available for certain orders, and any claims will be handled in accordance with the policies and procedures of the respective shipping carrier.

  1. Contact Us:

If you have any questions or concerns about our Shipping Policy or require assistance with your order, please contact our customer support team at support@gasdoctools.com.